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خلاصہ
Looking for Growth oriented position where abilities, education and Potential can be most productively utilized towards achievements of national interests and personal goals. Seeking a challenging career with a progressive organization that provides an opportunity to capitalize my leading and professional skills and abilities in the field of Information Technology
پراجیکٹس
تجربہ
Information Technology Support Officer
Responsibilities
Scope Of Work, Terminal Management System and IT Automation Support Services.
Collaborate with cross-functional teams to define technical requirements and implement effective IT solutions.
Specialized in providing comprehensive IT support and overseeing the successful implementation of automation projects using Fuelfacs software.
Provide Networking support.
Working on active directory services/ DHCP/ DNS (Domain Name System)
Proactively identify and resolve software, hardware, and network connectivity issues to minimize downtime and optimize performance
• Installing computer networks (I/O Connectors, Cable Punching, cable tracing and testing, Troubleshooting/ Identifying network problems.
• Monitor RFID based Queue Management System (QMS).
• Strong project management skills with a focus on delivering quality results within deadlines.
• Installation and configuration of Software as per company policy SAP, MS office etc.
• Coordination with vendors.
• Maintain Company’s IT Service Desk and quick response on Outlook mails and groups.
IT Support Officer
Help Desk Representative
Responsibilities:
Information Technology Technical Support.
Responsible for the primary role is to provide technical assistance and support to users either over the phone, via email, or in person.
Troubleshooting issues, diagnose problems, and guide users through solutions.
This may involve resetting passwords, resolving software or hardware issues, and offering guidance on how to use various systems or applications.
Verifying the accuracy of data by comparing it to source documents or other data sets.
Organizing and maintaining files and records, both electronically and in hard form.
Level 1 Networking Support.
Serve as the initial point of contact for individuals seeking technical assistance and support within an organization.
Solving problems arise with Systems. Cache Clearing of websites.
Franchise Customer Care Representatives (FCCR)
Responsibilities:
Entering data into databases, Spreadsheets, or other software system correctly.
Updating and maintaining data entry procedures and documentation.
Addressing inquiries, resolving issues, and ensuring customer satisfaction.
Educating customers about our franchise's products, services, promotions, and policies.
Following data privacy and confidentiality policies to protect sensitive information.
Collaborating with other team members and departments to address complex issues and escalate as necessary.
Managing and prioritizing workload to meet deadlines.
